Shipping policy

This English translation is provided for convenience only. The French version is the only legally binding version.

1. Where we deliver

European Union: Belgium, France, Germany, Italy, the Netherlands, Portugal and Spain.

North America: the United States and Canada.

We do not deliver outside these countries for the time being.

2. Delivery costs

Free delivery, with no minimum purchase, to all countries we serve.

3. Processing and delivery times

Orders are passed on for preparation and handed over to the carrier within 24–48 business hours after payment is confirmed.

Estimated delivery time, from order confirmation:

European Union: 6–13 business days;
United States and Canada: 4–8 business days.

This is a good-faith estimate, not a binding deadline. It may vary depending on the destination, the time of year and transport conditions.

Maximum legal delivery period. Whatever happens, we deliver no later than 30 calendar days after the contract is concluded (Art. VI.43 of the Belgian Code of Economic Law). After this period, you may formally call on us to deliver within a reasonable additional period; if we fail to deliver, you may terminate the order and receive a full refund within 14 days. If we have refused to deliver, or if you told us before ordering that a delivery date was essential and we accepted this, you may terminate immediately, without any additional period.

4. All-inclusive prices — nothing to pay on delivery

Our products are shipped from a warehouse located outside the European Union and North America. We tell you this openly, but it costs you nothing extra.

The price paid on the website is final.

European Union. The VAT due in your country is paid via the Import One-Stop Shop (IOSS scheme), and any customs duties applicable to low-value consignments are covered by the operators responsible for the formalities.

United States and Canada. Orders are shipped Delivered Duty Paid (DDP): customs duties, import taxes (including GST/HST in Canada) and customs clearance fees are paid by us before delivery. The price shown in US or Canadian dollars is the final price.

In every case, you have absolutely nothing to pay on delivery: no VAT, no customs duties, no customs clearance fees and no customs presentation fees.

Our commitment. If, despite this, a carrier or an authority asks you to pay any amount on these grounds, we will refund it in full upon simple presentation of proof, within 14 days. Write to us at contact@sentia.run. You may also refuse to pay this amount and ask for your order to be cancelled with a full refund.

5. Tracking

A tracking number is sent to you by email as soon as the parcel is handed over to the carrier. If anything seems wrong: contact@sentia.run.

6. Lost, stolen or damaged parcels

The transport risk is borne entirely by us until you take physical possession of the parcel (Art. VI.44 of the Belgian Code of Economic Law).

Parcel damaged on receipt: report it to contact@sentia.run with photographs, if possible within 3 business days. We will replace or refund at our expense.
Parcel not delivered: after 25 business days without delivery and after checking with the carrier, we will, at your choice, reship the order at our expense or give you a full refund.
Parcel presented but not collected, or incorrect address provided by you: the parcel is returned to us. We will then offer you, at your choice, reshipment, for which the actual costs may be charged to you, or a refund of the products minus the shipping costs actually incurred and substantiated. This deduction does not apply if the failed delivery is attributable to us or to the carrier.