Everything is spelled out here, including what doesn't work in Sentia's favor. No fine print, no "free returns" in big letters followed by hidden fees.
Shipping
We ship your order within 24–48 business hours. Delivery then takes an estimated 6–13 business days in Europe, and 4–8 business days to the US and Canada. A tracking number is emailed to you as soon as your order ships, so you can follow your package until it arrives.
Shipping is free, with no minimum order, to every country below. In Europe, VAT is included; in the US and Canada, duties and taxes are included: you won't pay anything on delivery. There's no threshold to hit: a single replacement bladder ships on the same terms as a vest.
| Country | Shipping cost | Estimated delivery after shipping | Tracking |
|---|---|---|---|
| Belgium | Free, no minimum | 6–13 business days | Yes |
| France | Free, no minimum | 6–13 business days | Yes |
| Germany | Free, no minimum | 6–13 business days | Yes |
| Italy | Free, no minimum | 6–13 business days | Yes |
| Netherlands | Free, no minimum | 6–13 business days | Yes |
| Portugal | Free, no minimum | 6–13 business days | Yes |
| Spain | Free, no minimum | 6–13 business days | Yes |
| United States | Free, no minimum, duties and taxes included | 4–8 business days | Yes |
| Canada | Free, no minimum, duties and taxes included | 4–8 business days | Yes |
Delivery times are in business days, counted from shipment. So you'll need to add the 24–48 business hours it takes to prepare your order. Weekends and public holidays don't count.
Returns: 30-day money-back guarantee
You have 30 days to try the product and change your mind. Just email contact@sentia.run: no forms, no reason needed. Once we receive the product back, you get a full refund.
Legal right of withdrawal in the EU: 14 days
Separately from our own guarantee, if you're a customer in the EU, the law gives you 14 calendar days after delivery to notify us that you're withdrawing from the purchase, then another 14 days to send back the product. Return shipping is at your expense. Our 30-day guarantee comes on top of this right; it doesn't replace it or reduce it.
Who pays for what
This is where most stores stay vague. Here's the rule, plain and simple.
| Situation | Return shipping | Refund or replacement shipping |
|---|---|---|
| You change your mind (30-day money-back guarantee) | Paid by you, depending on your country and the carrier | Full refund for the product |
| Legal withdrawal in the EU (14 days) | Paid by you, depending on your country and the carrier | Refund as provided by law |
| Defective or non-conforming product | Covered by Sentia | Replacement shipping also covered by Sentia |
| Defect covered by the EU legal guarantee (2 years) | Covered by Sentia | All costs covered by Sentia |
In other words: if the mistake is ours, we pay. If you change your mind, return shipping is on you. We'd rather tell you before you order than when you're sending something back.
Legal guarantee of conformity: 2 years in the EU
In the EU, the vest and the bladder are covered by the legal guarantee of conformity for 2 years. If a defect shows up and it's covered, all costs are paid by Sentia, including return and replacement shipping. In the US and Canada, a defective or non-conforming product is also replaced or refunded at Sentia's expense. Email contact@sentia.run describing the problem, with a photo if it's visible.
How it works
- 1. Send an email to contact@sentia.run with your order number and the reason: change of mind, withdrawal, or defect.
- 2. Wait for our reply. We'll confirm the return address and what you're responsible for, so there are no surprises.
- 3. Send the product back in packaging that protects it, and keep your proof of shipment.
- 4. Refund once the package is received and inspected.
Before sending back a vest because it moves around, try adjusting it: our articles on a vest that bounces, chafing and finding the right size solve most cases. And if the bladder is the problem, the 2L replacement bladder can be swapped out on its own.
Frequently asked questions
When will my order ship?
Within 24–48 business hours of your order. You'll get a tracking number by email as soon as the package leaves. Delivery then takes an estimated 6–13 business days in Europe, and 4–8 business days to the US and Canada.
Is shipping really free?
Yes, with no minimum order, to Belgium, France, Germany, Italy, the Netherlands, Portugal and Spain, as well as to the US and Canada (duties and taxes included). No threshold to hit: a single replacement bladder ships on the same terms as a vest.
Are returns free?
No, and we'd rather say so clearly: return shipping is on you; the cost depends on your country and the carrier. The exception: if the product is defective or not as described, Sentia covers the return and the replacement shipping.
How do I request a refund?
Send an email to contact@sentia.run with your order number, within 30 days of receiving your order. We'll confirm the return address, and you'll get a full refund once the package is received and inspected.
This page sums up our terms in plain language. The binding documents remain our Shipping Policy and our Refund Policy: if there's any discrepancy, they take precedence. For everything else, our FAQ and About page fill in the picture.